Contact Center Services
Here at Edufficient, we have worked with hundreds of Colleges and Universities and seen a variety of Best Practices. Most Schools share the goal of growth, unfortunately many are not internally staffed enough to do all that is necessary to be competitive and successful on their own. This is largely due to an inability to manage the volume of inquiries that come in from lead generation efforts.
Edufficient Calling & Enrollment Services
When the internal admissions operations cannot support the inquiry flow and necessary best practices to deliver effective follow-through and follow-up, advertising and marketing efforts may fail. In these instances, Edufficient provides schools with the experienced team necessary to fill in the gaps.
Common Areas Schools Need Assistance
Qualify and Transfer
Edufficient will perform pre-qualification, and transfer successful leads directly to your admissions department
Edufficient will provide rapid call follow up, pre-qualification and setting of appointments to your new prospects
Edufficient will provide interviews and enrollments/APPS to your new prospects and transfer the APPS to your admissions department
Speed to Lead
Edufficient will provide rapid call follow up (within minutes) and transfer successful leads to your admissions department
Live Chat Management
Edufficient provides real-time response during defined hours of operation to your website visitors who engage with your site’s live chat feature
Lead Nurturing Campaigns
Edufficient provides email automation, behavior based email drip campaigns, live website tracking and engagement monitoring
Edufficient will contact your enrolled, soon to grad/recently graduated students to uncover referrals for your school
Edufficient will review your school’s current practices, after discovery we provide a list of opportunities performed either in-house by your staff or by ours
Edufficient will work with your school to determine your needs based off of your enrollment goals, current capabilities, and existing staff. Depending on your needs, we might provide one admissions representative or up to an entire admissions team.
By ensuring the best coverage possible at the crucial moments in the enrollment process, your school will be set up to fully benefit from your marketing and enrollment processes to improve on your student enrollment.